Register for Digital Banking!
Access your account on your mobile device, tablet, or computer with Digital Banking.
Get started by downloading the TRUECCU mobile app from your app store,
or by visiting the homepage and clicking on "Digital Banking" in the top right corner.
First Time Login in Quick Guide
Explore step-by-step instruction guides for Digital Banking!
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Digital Banking Quick Guides
Digital Banking New User Registration
Card Controls - Block and Unblock, Travel Notices, and Card Updater
How to Find Your Account Number
How to Register for Digital Banking
Search Transactions & Categorize Transactions
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Looking for information about your new checking account?
Enjoy an array of TRUECCU services!
- Digital Banking
- Zelle
- Savvy Money
- Mobile Pay
- Teller 24
- Surcharge-Free ATMs
- Shared Branching
- Overdraft Privilege
- Debit Cards
- Remote Deposit Capture
- Direct Deposit/Withdrawal
- Excess Share Insurance
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System Synergy General Information
Q: What does System Synergy mean?
As a last step in the merger process, we will need to complete the account transition bringing our credit union systems together. System Synergy refers to the weekend when we bring all accounts together to one software program!
Q: When will this happen?
Friday, May 31 (5pm) through Sunday, June 2.
Q: What is my branch availability?
Now through May 31 at 5pm:
You will be able to conduct transactions at the Westland, Livonia, and Dearborn branches.
Saturday, June 1:
The Westland, Livonia, and Dearborn branches, as well as the Contact Center, will be closed.
Monday, June 3:
The Westland, Livonia, and Dearborn branches re-open with ALL accounts fully integrated as one TRUE Community Credit Union family. You will now have access to 12 additional branches located in Jackson, Ingham, and Washtenaw counties. Check them out here: Locations & Hours | TRUE Community Credit Union | Jackson, Mason, Brooklyn - MI (trueccu.com)
Q: Will I have access to my funds during the Account Transition?
Yes, you can use your debit card and checks during the Account Transition weekend May 31-June 2. Any branch transactions must be completed prior to close of business on Friday, May 31.
Q: What’s going to happen with my Parkside Points?
You will retain your Parkside Points and they will transfer to TRUE Reward Points!
Q: Beginning June 3, what text messages can I expect to receive from TRUE Community Credit Union?
- Digital Banking verification code when enrolling into Digital Banking for the first time
- Digital Banking verification code when logging in from a new device
- Digital Banking when enrolling in and/or initiating a Zelle transaction
- Digital Banking Alerts – you can customize these alerts inside of Digital Banking. Some alerts you can choose to add are: when checks clear, when deposits come in, when there is a withdrawal from your account, when a loan payment is due, etc.
- If fraud is suspected, you may receive a text message to validate whether a card transaction was authorized by you (you’ll ONLY reply Yes or No)
- Loan payment reminders
- When communicating with the Contact Center about your account, a representative may ask if you’d like to receive a text message with a link to a helpful resource. This will only be utilized during that interaction.
Remember, we will never ask you for your account number, your full SSN, or your full card number via text message. If someone is asking for that, do NOT give out that information. Contact the credit union directly if you’re ever suspicious of whether an inquiry is valid. We’re here to help!
Member Welcome Packet
Click here to view the packet.
Direct Deposit/Direct Withdrawals
Q: Will my account number change?
Most members will not have a change in their account number. If your account number is changing, you will receive an email and a mailed letter with complete details.
Q: Will my direct deposits and automatic payments be posted DURING and AFTER the account transition?
Yes. Direct deposits (including payroll, social security, or other regular deposits) and automatic payments will be posted and processed as usual.
Debit and Credit Cards
The new Debit and Credit Cards are arriving in mailboxes! Two things to remember!
- Keep using your existing/current Parkside debit and credit cards through Sunday, June 2, 2024!
- Put the new cards in your wallet! You’ll activate and begin using them starting Monday, June 3, 2024!
Q: Are the new cards contactless?
Yes! Enjoy the tap-to-pay feature for both debit and credit cards!
Q: Will I be able to use my existing debit card during the System Synergy weekend?
Yes, you’ll continue to use your existing cards May 31-June 2; however they will have a daily limit. We recommend withdrawing additional cash for making purchases throughout the System Synergy weekend in case you exceed your daily card limit.
On Monday, June 3, you’ll activate the new TRUE cards sent to you by mail. To do this, call the phone number on the card mailer, activate the card(s), and select your PIN.
Q: Will I get new debit and credit cards?
Yes! You’ll receive new cards in the mail PRIOR to June 3. Hold on to them because you will activate and begin using them on Monday, June 3. To activate and select your PIN, you’ll call the number enclosed in the mailer.
Q: Will I be able to use my existing credit cards during the System Synergy weekend?
Yes! You will be able to use your existing Parkside credit card through June 2.
On Monday, June 3, you’ll activate the new TRUE cards sent to you by mail. To do this, call the phone number on the card mailer, activate the card(s), and select your PIN.
Q: Will I get to choose my PIN for my new cards?
Yes!
Q: Will I need to go to a branch to change my PIN on my new cards?
No. This can be done conveniently by phone 24/7.
*Coming in July: Add your new TRUE Rewards’ cards to your Digital Wallet! This makes earning TRUE Rewards even easier! Available with Samsung Pay, Google Pay, and Apple Pay”
Loans and Insurance
Q: Who should the lienholder be on my title?
Beginning January 1, 2024, the lienholder listed on your title is:
TRUE Community Credit Union
1100 Clinton Rd.
Jackson, MI 49202
Q: My insurance needs my lienholder information. What do I tell them?
Beginning January 1, 2024, the lienholder listed on titles and insurance is:
TRUE Community Credit Union
1100 Clinton Rd.
Jackson, MI 49202
Q: How will my loan report on my credit report now?
You’ll see a change in the financial institution on your credit reports. The name of the credit union has been updated to TRUE Community Credit Union (FKA Parkside CU) or TRUE COMMUNITY C2456. Either of these is accurate.
In January and February 2024, there were some delays in payments reporting to the credit bureaus (Trans Union, Equifax, and Experian). As of 3/20/24, each credit bureau is accurately reporting our correct name, TRUECCU, and payment history data is displaying accurately. Thank you for your patience as we resolved this problem.
Q: How do I do skip-a-pay?
During the month of May, the skip-a-pay option will not be available. Please call us if you’re experiencing a financial hardship for other options.
Q: Can I do a skip-a-pay on my credit card?
As of June 2024, we will no longer be able to process skip-a-pays for credit cards.
Q: I have a loan and added GAP, Mechanical Breakdown, and/or Debt Protection. Will there be any change in my coverage?
No, your coverage will not change. However, these products will be administered by Allied Solutions beginning on June 1, 2024. To file a claim, please contact TRUE CCU at 800-554-7101. Please note, if you had credit life and disability, a specific letter was sent regarding a change in coverage.
Online/Mobile Access (Digital Banking)
Q: How will the conversion weekend impact my online/mobile banking?
Online access will not be available May 31 (5pm)-June 2. On Monday, June 3, there will be a new Digital Banking platform that you will access.
Q: Will my online banking access change?
You will continue to use the mobile app or online banking from ParksideCU.org until Friday, May 31 at 5pm. Online access will not be available May 31-June 2. June 3, there will be a new Digital Banking platform that you will access. Lots more details to come!
Some features of the new Digital Banking are:
- Zelle (available for personal accounts)
- Set up alerts
- Free credit score and credit monitoring (SavvyMoney)
- Card Updater (connect any bills you pay with your debit card in Card Updater so that if your debit card number changes, you can update this in just one place, and it will automatically update the card number with all of the bills you’ve connected!)
- View account information
- Transfer funds between accounts
- Access e-Statements
- Make loan payments
- Pay bills
- View pending transcations
- Order checks
Q: Will mobile deposit be available during the account transition?
No, the mobile deposit feature will be unavailable during the account transition weekend May 31-June 2. After the transition, mobile deposit will be available on a different platform through the TRUE app. You will download the TRUE app from the App Store or Google Play. Look for this icon:
Q: How do I view my eStatement in the new Digital Banking system?
Go to “Accounts” > “eDocuments.”
This is where you’ll will see your tax information, statements, and digital newsletter.
Q: How many months of statement history will be available in Digital Banking after the System Synergy?
18 months of historical statements will be available in Digital Banking.
Q: Will my Bill Pay transfer over to the new online banking?
Yes! Your full Bill Pay Profile including Payees and Scheduled Payments will be moved over to TRUECCU Digital Banking for your convenience. You will continue to schedule and make payments via Bill Pay all the way until May 31 at 5pm. Then system synergy takes place! Monday, June 3, you’ll register for the new Digital Banking! After you register, please allow our team one business day to transfer the Bill Pay information!
When you click on “Bill Pay,” there will be a message indicating that we are working our fairy dust to move your Bill Pay information from the former system to the new one! Once the magic has taken place, your full Bill Pay profile will have transferred!
Because this is the same Bill Pay profile, your scheduled payments remain the same and will go out as previously requested. This will even take place if you don’t register for Digital Banking right away. Your payments will still go out!
So, what will happen? Let’s say you register for Digital Banking June 3!
June 3: Register for Digital Banking (wait for the magic fairy to move your bill pay profile)
(24 hours later)
June 4: (you’ve allowed 24 hours to go by) Navigate to Bill Pay within Digital Banking and voila! Your history is there, your payments are there, and you are ready to continue being a boss at your finances!
Q: Do I have to navigate to the Bill Pay area specifically for my Bill Pay profile to be activated?
No. By registering for Digital Banking, your Bill Pay profile will be queued up to load! Give it 24 business hours and your Bill Pay profile, including all your history and scheduled payments, will be ready to use!
Q: How can I make transfers in and out of TRUE?
All the following options are available inside of Digital Banking!
Transfers within TRUE:
TRUE Member to TRUE Member
External transfers:
Zelle (inside the Mobile App for personal accounts only)
External ACH (Your account here to or from your account at another financial institution)
Bill Pay ($$ leaving TRUE only)
Web Pay ($$ coming into TRUE)
Q: What's the best way for me to send funds to another person?
We have a few options listed above, but our personal favorite is to use Zelle if you have a personal account! (Business accounts don’t have Zelle.) You can find Zelle inside of the Mobile App in the Transfer & Pay area. Choose Zelle! The system will send you a text message to verify that it’s you. Don’t share this with anyone else! You’ll enter it into the message area inside of Zelle to confirm that the sender is you and you’ll be able to proceed sending funds to any contact in your cell phone. Be careful! As soon as the funds are sent, they’re gone, so be sure that you’re sending it to the correct contact in your phone and that this a close friend or family member who you trust. If Zelle doesn’t meet your needs, stop by a branch, or give us a call, we have options!
Q: What are the differences with mobile check deposit?
Mobile deposit in the new digital banking makes deposits 2x/day. Deposits made before 10 am Monday-Friday will be deposited after 11am that same day. Deposits made between 10am-3pm Monday-Friday will post at 4pm that same day. Deposits made after 3pm during the week will be available at 11am the next business day. Mobile deposits made on holidays and weekends will post to the account the next business day around 11am. Here are some examples!
-Mobile deposit made Monday at 8am, check will post to account around 11am
-Mobile deposit made Monday at 2pm, check will post to account around 4pm
-Mobile deposit made Monday at 4:30pm, check will post to account Tuesday around 11am
-Mobile deposit Monday at 9pm, check will deposit Tuesday around 11am
Business Welcome Packet
Click here to view the packet.
Business Checking Accounts
At TRUE, we offer a variety of Commercial Services, ranging from Commercial Checking packages to Micro Business and Commercial Loans. Over 2,000 businesses have partnered with us to grow and manage their financial business needs. We have a dedicated Commercial Services team that can help be your partner in cultivating legacy-defining moments for your business now and into the future! Contact our Commercial Services Department at [email protected].
Q: Will there be any changes with my business checking account?
The fee disclosure you will receive by mail reflects our business checking. As a valued legacy Parkside member, your account will transition to our Neighborhood Checking account, which has no monthly fee and unlimited transactions!
Business Digital Banking
Mortgage Information
Q: How will I access my mortgage information after the System Synergy?
You'll have a few options beginning June 3!
1. In Digital Banking, click on Accounts > View Mortgage.
2. Go directly to your mortgage provider's website.
You may be with Member First Mortgage or Mortgage Center. The webistes are listed here! You will log into the one that is appropriate for you.
Member First Mortgage link: https://loansphereservicingdigital.bkiconnect.com/mfm/#/login
(866.898.1818)
Mortgage Center: https://mortgagecenter.com/
(800.353.4449)
Interested in a new mortgage or home equity?! We are happy to offer in-house mortgage processing! This is one of the exciting new departments we have to offer thanks to the combined strength of our merger!
Get more information on our website here: https://www.trueccu.com/loans/home-loans
From there you can apply online or speak with a real estate expert! We are pleased to be able to expand our services to our membership in this way!
Successful Account Transition Tips
*Carry some extra cash May 31-June 2.
We're working on making this transition as seamless as possible! Though your debit cards will be available to use, there will be some limits. To keep your weekend plans running smoothly, it would be wise to carry some extra cash and an additional method of payment just in case!
*Continue to use your current Parkside Debit and Credit Cards all the way through June 2, 2024. The new cards will be available to activate and use starting June 3, 2024. Please put them in your wallet so you’re ready to make the switch Monday morning, June 3!
*By June 3, you will receive your new cards, put them directly into your wallet!
When you receive your new debit and/or credit cards by June 3, place them right in your wallet so you have them in hand when it’s time to use them! You’ll activate and begin using your cards Monday, June 3!
*Update your email, phone number and address with us!
You can check and update your information one of 3 ways:
-Check your information and make changes in online banking
-Call us at 734.525.0700
-Visit us at the Westland, Livonia, or Deaborn branches
*Remember to check your email address, phone number, and mailing address!
*Retrieve your account history for good measure!
If you use online banking for tax time and haven’t filed your taxes yet, you may want to get your history in whatever format you wish to have it before May 31. If you use your statements, those will be available in the new online banking.
*We’ve heard questions about whether existing locations will close.
There is a 1-day closure on Saturday, June 1 while we complete the System Synergy bringing our member information together! All locations reopen on Monday, June 3! We are all committed to serving our members at the Westland, Livonia, and Dearborn offices without any relocation or closure plans whatsoever. All our amazing team members remain at their current locations and ready to serve our incredible membership. You also have access to 12 additional branch locations after System Synergy weekend! We are committed to serving you better and better – when and where you want us!
TRUE Rewards
TRUE Rewards are like ParksidePerks!
Earn Rewards on your credit card transactions and debit card transactions (processed as credit). The TRUE Rewards points combine under your social security number!
Coming mid-June: View and redeem points inside of Digital Banking!
More information to come!
Personal Checking Accounts
Your current checking account will transition to a TRUECCU Michigan Made Checking Account. Much like the ParksidePerks program, this account will give you the opportunity to earn TRUE Rewards!
Important details about this account transition:
-If you currently have more than one checking account, all additional accounts (excluding business accounts) will transition to Michigan Made Checking.
-There is a $10.00 monthly service fee associated with the Michigan Made Checking Account. You can avoid the fee by meeting two requirements:
1) Log into Digital Banking at least once every 90 days and,
2) Have a minimum of $500 each month in ACH deposits to your account.
Note: This service fee is automatically waived for members under 26 years of age.
How long will be checks be good with the former routing number?
Your old checks will continue to clear your account. There is no timeline for sunsetting old checks.
Viewing Statements
Q: When will my May statement be available?
Your May 2024 statement will be available inside of our new Digital Banking experience on June 10!
Q: Where do I go to see my statement?
Your e-Statement can be viewed inside Digital Banking. Visit the tab that says Accounts and click on eDocuments and then View Statements.
What does this merger mean for members?
More branch locations: We will have a combined total of 15 branches to serve all our communities and members.
The same knowledgeable, friendly employees: All employees from both credit unions will continue to serve our membership, with many being given more opportunities to grow their skills and careers.
Expanded membership: Effective January 1, 2024, our qualifying field of membership will include anyone who lives, works, worships, or attends school in the state of Michigan.
Products and services: Together we will be able to meet and exceed our members’ expectations better than anyone else, providing enhanced products, services, and digital access to members.
About TRUE Community Credit Union
Like Parkside, TRUE is a financially strong, safe, member-focused, and community-minded credit union. Most importantly, TRUE CCU operates by values very aligned with our own. TRUE has twelve branches throughout Jackson, Washtenaw, and Ingham counties. Please visit TRUE Community Credit Union for more information.
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